Customer Help

If you can't find what you're looking for in the answers below, please get in contact with us directly!

Ordering

I did not receive an order email confirmation or a tracking link. What should I do?

I have an incorrect item in my order, what should I do?

Can I amend my order with you after I have placed it?

Shipping and Delivery

What do I do if I receive a faulty item in my order?

I am missing a product from my order, what should I do?

Fulfillment Errors vs. Customer Errors

Return and Refund

Will you refund the shipping charges on my parcel?

I have cancelled my order. When will my money be available again?

Product Care

How to wash and care for my custom printed garments?